Refund Policy

Our approach

We want you to be happy with Cali. That's why we offer a 14-day free trial on every plan — so you can try everything before paying a penny. If Cali isn't for you, simply don't subscribe when the trial ends.

Refund eligibility

Within 14 days of your first payment

If you subscribed but changed your mind within 14 days of your first charge, contact us at support@heycali.app and we will issue a full refund. No questions asked.

After 14 days

After the initial 14-day window following your first payment, refunds are not generally available for the current billing period. However, we will consider refund requests on a case-by-case basis if:

• You experienced a significant service outage or technical issue that prevented you from using Cali
• You were charged in error (e.g. duplicate billing)
• There are other exceptional circumstances

Cancellation

You can cancel your subscription at any time. When you cancel:

• You will retain access to Cali until the end of your current billing period
• No further charges will be made
• Your data will be preserved in case you decide to resubscribe

Cancellation is handled through Paddle, our payment partner. You can manage your subscription via the link in your payment confirmation email or by contacting us.

How to request a refund

Email us at support@heycali.app with:

• Your account email address
• The reason for your refund request
• Your Paddle transaction ID (found in your payment confirmation email)

We aim to respond to all refund requests within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5-10 business days.

Payment processor

All payments are handled by Paddle (Paddle.com Market Limited), who acts as our Merchant of Record. Paddle handles billing, payment processing and tax compliance. We never have access to your credit card or bank details.

Contact

For any billing or refund questions, contact us at support@heycali.app.